Help & Support
Last Updated 15/04/2021
Coronavirus and The Insurance Emporium
At The Insurance Emporium, all our employees, including Customer Contact, Claims and IT staff, are working from home for the foreseeable future. Careful advance planning and preparation allowed us to establish a secure online and telecommunications infrastructure, ensuring the safety of our staff, while maintaining minimal disruption for both new and existing customers.
Supporting You As Our Customer
During these unprecedented times, we would like to assure you that it’s very much business as usual at The Insurance Emporium. We’re still delivering the fantastic service our customers have come to expect, and we’re making some slight changes to provide support for our policyholders who may be vulnerable during this time. Here are some of the ways we’re supporting our customers:
- We’re offering Pet Insurance policyholders up to 90 days extended cover should treatment be delayed*.
- For Pet Insurance and Horse Insurance policies, we may accept claims forms signed by the practice nurse during this time, rather than the vet, to help simplify the claims process.
- We’re encouraging all policyholders to provide BACS details to pay claims directly into your bank account or to the vets, minimising any delays.
Rest assured, we remain committed to protecting your pets, horses and the other things in life that you love. For existing policyholders, your policy will still be valid, and your cover will remain as stated in your most recent policy wording. You can find out about our different products in more detail below.
*The 90 day extended cover is available for policyholders whose vets have delayed treatment due to COVID-19, providing we have confirmation from the vets and all premiums are kept up to date.