Submitting a claim by form

If a digital journey isn’t available for your policy, or you prefer, you can still submit a claim using a paper form. Please ensure the form is completed fully and accurately, and returned with all supporting documentation.

You can send your claim by:

Email: claims@emporium.co.uk

Post:
The Insurance Emporium
Thorpe Underwood Hall
Ouseburn
York
YO26 9SS

What happens next?

Once we receive your claim, we aim to acknowledge receipt within 2 working days (excluding weekends).

After we’ve received all required information and supporting documents, we’ll assess your claim as promptly as possible. Please note that missing documentation will delay assessment.

If your claim is successful

We will aim to issue a BACS transfer.
The policy excess and items that are not covered by the policy will be deducted from the settlement.
If we do not hold BACS details settlement will be issued by cheque. Please be advised that if a payment is issued by cheque this will take longer.