Contact Us

Whether you live on your smartphone 24/7 or prefer ink and parchment, today’s means of communications are as diverse as our customers. However you choose to reach out to us we aim to respond as swiftly as we can.

Please choose your preferred method from the list below:

shopkeeper

Phone

Quotations / Sales

03300 244 005

Opening Hours

Mon - Fri: 8:00am to 8:30pm

Saturday: 8:30am to 5:00pm

Sunday: 9:00am to 4:00pm

Bank Holiday: 10:00am to 4:00pm

Christmas & Boxing Day: Closed

Existing Customer Queries

03300 244 007

Opening Hours

Mon - Fri: 8:00am to 8:30pm

Saturday: 8:30am to 5:00pm

Sunday: 9:00am to 4:00pm

Bank Holiday: 10:00am to 4:00pm

Christmas & Boxing Day: Closed

Claims

03300 244 006

Opening Hours

Mon - Fri: 8:00am to 7:00pm

Saturday: 9:00am to 12:00pm

Affiliates & Brokers

03300 244 033

Opening Hours

Mon - Fri: 8:00am to 5:30pm

Customer Experience

03300 244 007

Opening Hours

Mon - Fri: 8:00am to 5:30pm

For advertising and PR opportunities, get in touch with one of the friendly folks in our Marketing Department on 03300 244 066 or email at marketing@emporium.co.uk

Request a Callback

If you would prefer us to call you back then our Request a Callback service is available on our website for new customer enquiries and policy administration enquiries for existing customers. Simply click the link at the top of the page and complete the form.

Live Chat (Online)

Live Chat is available on our website for new customer enquiries and policy administration enquiries for existing customers. It is supported for desktop and some mobile devices and available Monday to Friday 8:00am to 5:30pm. When available you can access it using pop-up tab at the bottom of your browser window.

Online Contact Form

You can also fill in the contact form below for the team you wish to speak to. Please ensure you include all relevant information we may need to help with your enquiry.

Fields marked with a * are required

Social Media

We live in a modern world and, at The Insurance Emporium, we understand that the ways in which we communicate are changing and evolving every day. That’s why we’re happy to answer any queries via our social media channels, Monday to Friday, between 8:30am and 5:00pm.

Post

The Insurance Emporium
Thorpe Underwood Hall
Ouseburn
York
YO26 9SS

Forms of communication that we do not support

Whilst we strive to make communications as accessible and wide-reaching as possible there are some forms of communication that we cannot support, such as:

  • Carrier Pigeon
  • Smoke Signals
  • Semaphore
  • CB Radio
  • Morse Code
  • Telepathy
  • Charades

.... sorry!

A lunar monthly policy runs for, and premiums are collected on, equal periods of 28 days. This type of policy renews every 28 days.

Runs for 365 days from the commencement date and time shown on Your policy schedule; automatically renews annually.

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