At The Insurance Emporium, we try our hardest to ensure our customers receive the very best customer service we can provide! Which is why we’re delighted to announce that we’ve moved from a Feefo Trusted Service Winner last year to a Gold Trusted Service Winner in 2020! It’s amazing to be recognised for all our hard work and we’re thrilled with this new award. Read on to find out more about the accolade, and what it means for us!
Gold Trusted Service Award
Feefo only give their Gold Trusted Service Awards to companies who are dedicated to providing great customer service. We’re honoured to have received the award, and really proud that all of our hard work has paid off. It wouldn’t have been possible without such a strong, dedicated team behind us, helping to drive our success!
Great Customer Service
At The Insurance Emporium, we’re always doing our best to ensure our customers get the very best service and their insurance journey is as stress-free as possible. One of the ways we do this is through our Tweakable and Pick ‘n’ Mix policies. Both types of policy can be customised with Optional Benefits, allowing our policyholders to tailor their insurance to their individual needs, creating insurance policies as unique as they are!
And it’s not just Feefo who have recognised us. Last year, The Insurance Emporium were named Best Insurer in Yorkshire at the Yorkshire Financial Awards in March. We were also delighted to be named Best Direct Pet Insurer at the YourMoney.com Awards later in the year! With such a strong start from Feefo in 2020, we can’t wait to see what the rest of the year holds for us.
Always Moving Forward
Here at The Insurance Emporium, we’re all really proud of the recognition from Feefo as proof of our dedication to customer service and of our continued success! Francis Martin, our Chief Executive Officer is overjoyed with the result:
“I am truly delighted to announce that we have just been awarded Feefo’s five-star Gold Trusted Service award for 2020. The fact that this was based directly on our customers’ feedback makes it particularly meaningful for us. Customer satisfaction is core to our business, so it is great to have this confirmation from Feefo that we are getting it right.”
While we’re really proud of being given a Gold Trusted Service Award by Feefo, we’re not stopping there! We’re always trying to improve our service to give customers new and old the best possible experience. At The Insurance Emporium, our specialist insurance products cover everything from caravans to cats, drummers to dogs, and more! Head on down to The Insurance Emporium to find out more.
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