This time around, we’ve caught up with our customer Joanne, to hear more about her cat, Meg, and what led to her having to make a claim.
Background:
I’ve always had at least one cat covering nearly 50 years. Meg was from a rescue centre. I had lost my previous cat not long before; she was nearly 19 years of age. I saw her advertised on the website and she was what I was looking for. A slightly older cat that was calm and chilled.
What’s your cat’s personality like and what are her favourite things to do?
Meg is always hungry. Confident in herself, although she doesn’t like to be picked up. She likes her own space but will always come to meet you at the door.
Choosing pet insurance:
I didn’t have insurance before, but I have become concerned about the rising cost of veterinary fees. I needed peace of mind that if anything went wrong, I could take her to the vet without worrying about the costs.*
How did you come to choose The Insurance Emporium?
I was searching for insurance through a comparison website and The Insurance Emporium gave a quote that suited my budget the best and I have remained with them since 2018.
Joanne’s experience with The Insurance Emporium:
I had to make a claim after Meg was diagnosed with hypertrophic cardiomyopathy.
How did you find the claims process?
I found the claims process relatively easy. I’ve no previous experience of making any other claims.
My claim was dealt with efficiently and I was kept updated. My claim was paid out without any queries or questions asked.
When speaking to staff, how did you find this experience?
The staff I have spoken with have been professional and provided me with information. They have answered any questions I have had.
Here at The Insurance Emporium, we have a range of pet insurance policies including cat, and senior cat. Take a look and get a free, no-strings quote today!
*Excesses may apply.
All content provided on this blog is for informational purposes only. We make no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. We will not be liable for any errors or omissions in this information nor for the availability of this information. We will not be liable for any loss, injury, or damage arising from the display or use of this information. This policy is subject to change at any time.
We offer a variety of cover levels, so please check the policy cover suits your needs before purchasing. For your protection, please ensure you read the Insurance Product Information Document (IPID) and policy wording, for information on policy exclusions and limitations.
