This time around, we’ve caught up with our customer Vily, to hear more about her dog, and what led to her having to make a claim.
Background
My dog is called Maggie, and she is a golden retriever, which, in my opinion, are the best. I only had family dogs before; this is my first dog.
What’s your dog’s personality and what are her favourite things to do?
Maggie is super smart, beautiful, affectionate, sensitive and strong and can be cheeky at times. Having her in my life is a real blessing.
Choosing pet insurance:
I wanted to have peace of mind that if anything happens to my dog, I can seek veterinary help and have the necessary treatment covered. I never wanted to choose between financial security and my dog’s health.
How did you come to choosing The Insurance Emporium?
I completed an online form and received several quotes; The Insurance Emporium’s quote suited my budget and provided the cover I was looking for.
Your experience with The Insurance Emporium:
My dog had a lump which I first noticed end of 2024 and had a surgery to have it removed and tested in January 2025.
How did you find the claims process?
It was relatively easy; I completed an online form and had a call afterwards.
When speaking to staff, how did you find the experience?
The staff were lovely, kind and understanding, considering how distressed I felt, that was very helpful.
Why would you recommend The Insurance Emporium?
The customer service was great, there were no unnecessary delays, the whole process was smooth.
Here at The Insurance Emporium, we have a range of pet insurance policies to cover Dogs, Senior Dogs, Cats, and Senior Cats. Take a look and get a free, no-strings quote today!
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