This time around, we’ve caught up with our customer Willowe, to hear more about her dog, Remy, and what led to her having to make a claim.
Background:
My dog is called Remy, she’s a Manchester Terrier and I’ve had dogs all my life.
I’ve had various rescues, but one rescue in particular, came from the RSPCA after 17 dogs were rescued from a kitchen. I didn’t know what it was, some sort of a little Terrier and then somebody I do a lot of carriage driving with said she was a Manchester Terrier. So, after looking into the breed we discovered they’re a rare dog breed and we gather somebody must have been trying to make a lot of cash by trying to breed them.
She wasn’t a purebred because her tail was wrong, but she had all the quirks a Manchester Terrier carries. I always promised myself that when anything happened to Maisy, who I absolutely adored, I would treat myself to a Manchester Terrier.
After my godfather died and left me some money, I jumped through all the hoops with all the wonderful breeders to get one because they are not for many people and I got Remy.
Now, I wouldn’t have anything else. I actually got her just as my husband was diagnosed and didn’t have long to live – Remy has just got me through everything, she’s amazing.
In addition to Remy, I’ve got a Shetland pony. I’ve been carriage driving for over 30 years, and I’ve always had island-backed ponies. This one had an accident in the show ring, so he’s retired, he’s got a girlfriend, and I’m hoping to get him back to Royal Windsor and doing all the things that I really love.
What’s your dog’s personality like and what are her favourite things to do?
They’re very sensitive which is typical of a Manchester Terrier. They’re fun and very active, they were originally bred back in the day to belong to working men up in Manchester as their ratters. They don’t go to ground, but the men used to take them into the mills with them to work on the rats. They were pretty much extinct in this country before the war and were brought back thanks to the efforts of Mrs Teague-Knight and a few others.
How did you come to choose The Insurance Emporium?
Remy is the first dog I’ve had pet insurance for. I’ve always had horse insurance and for many years I’ve had my ponies insured with The Insurance Emporium, as well as my carriages, and my daughters’ horses are also insured with The Insurance Emporium, and I’ve always had a very positive experience.
Willowe’s experience with The Insurance Emporium:
Remy had a little lump which just appeared, so I took her to the vet, and we decided to have it removed, and the results confirmed there were cancerous cells, but she’s fine.
She then had another little lump, and we just drew some fluid out of that and that wasn’t anything sinister and I just keep an eye on her now.
How did you find the claims process?
For me, the claims process is very easy and quick.
When speaking to staff, how did you find this experience?
The thing I really like is that I can ring up and I can speak to somebody or when I want to renew there’s somebody on the end of the line. I like the fact that I’m not directed to go online to do this or do that because I’m sorry, I’m just not that sort of person.
Here at The Insurance Emporium, we have a range of pet insurance policies including dog, and senior dog. Take a look and get a free, no-strings quote today!
All content provided on this blog is for informational purposes only. We make no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. We will not be liable for any errors or omissions in this information nor for the availability of this information. We will not be liable for any loss, injury, or damage arising from the display or use of this information. This policy is subject to change at any time.
We offer a variety of cover levels, so please check the policy cover suits your needs before purchasing. For your protection, please ensure you read the Insurance Product Information Document (IPID) and policy wording, for information on policy exclusions and limitations.
