This time around, we’ve caught up with our customer Graham, to hear more about his dog, Ollie, and what led to him having to make a claim.
Background:
I’ve had cats all my life, 22 years before being married and 56 years married. Nine years ago, I was ‘conned’ into getting ‘a’ dog.
At the breeders they just had two Shih-Tzus of the litter left and we couldn’t bear to split them up and so took the two. It’s the best thing we’ve ever done.
What’s your dog’s personality like and what are his favourite things to do?
Ollie is so laid back, until the squirrels come into the garden that is, he loves his treats and loves all the family, friends and small children to come round. He will follow us throughout the house and will settle down in the same room that we’re in and just puts his head down. Ollie also loves to be close to his brother Oscar.
Choosing pet insurance:
While we’ve had cats a long time, we didn’t get pet insurance for them until it became more popular.
How did you come to choose The Insurance Emporium?
The Insurance Emporium were recommended to us by our daughter who had insured her horses with them.
Graham’s experience with The Insurance Emporium:
Ollie had been limping and was in pain, so we went to the vet who discovered he had torn his cruciate ligament.
How did you find the claims process?
The claims process was very easy, after my initial enquiry everything was handled by the vet’s admin and The Insurance Emporium.
When speaking to staff, how did you find this experience?
The staff were very polite and helpful with clear instructions as to what I needed to do to start the claim process.
Here at The Insurance Emporium, we have a range of pet insurance policies including dog, and senior dog. Take a look and get a free, no-strings quote today!
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