This time around, we’ve caught up with our customer Lauren, to hear more about her horse, Polly, and what led to her having to make a claim.
Background:
I’ve had my own horses from being in my 20s, but I’ve been around them since being a toddler.
I got Polly after seeing a post about her. She was with a dealer that I had purchased from before and instantly fell in love with her.
What’s your horse’s personality like and what are her favourite things to do?
She’s a typical Thoroughbred mare. Hot headed and has the mare stare down to a ‘T’ but she has really settled down a lot and only has these “moments” now and again. She’s a very quirky mare with bags of personality; she is very vocal about what she wants and isn’t afraid to tell you so. If you have food, she will be your best friend.
How did you come to choose The Insurance Emporium?
I’ve had horse insurance before, in fact, I had my previous horses insured with The Insurance Emporium so I’m a long-standing, returning customer. In my opinion the customer service is second to none, nothing is too much trouble.
Lauren’s experience with The Insurance Emporium:
I had to make a claim after Polly got a suspensory injury*.
How did you find the claims process?
For me, the claims process is very easy and quick.
When speaking to staff, how did you find this experience?
When speaking to staff they have been exceptionally professional, helpful, and polite, nothing is too much trouble, and they’ve always answered any questions I have had with ease.
Our horse insurance policies come with Death, Theft or Straying as a standard benefit, you can then tailor your policy with several additional optional benefits, including Vet’s Fees, Loss of Use, and Personal Accident to match your needs. Take a look and get a free, no-strings quote today!
*Vet’s Fees is an optional benefit to The Insurance Emporium’s horse insurance policies that come with Death, Theft or Straying as a standard benefit.
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