This time around, we’ve caught up with our customer Graham, to hear more about his dog, Lulu, and what led to him having to make a claim.
Background:
Before Lulu, we had two Irish Terriers and a cat before that. When it came to choosing Lulu, we were looking for an intelligent, good natured and human liking breed. This led us to choosing a cockapoo, although Lulu turned out smaller than expected more like a toy cockapoo. But we wanted a dog that doesn’t moult or have a doggy aroma, doesn’t need a great deal of exercise, and one that is playful but not clumsy. We wouldn’t swap her for the world.
What’s your dog’s personality like and what are her favourite things to do?
She’s so human friendly, loves children, has a protective nature to all of us even though she’s small, weighing 8kg. She always wants to be with you, either on the sofa or on the bed, she snuggles into you.
Choosing Pet Insurance:
We’ve had pet insurance previously. For me, the excesses felt too high, only having made two or three claims over 20 years.
How did you come to choose The Insurance Emporium?
I always search insurance that gives me cover that suits my budget.
Graham’s experience with The Insurance Emporium:
Lulu was bitten by another dog, even though they were playing, in a park. The wound punctured her stomach wall and needed surgery, but she made a full recovery.
How did you find the claims process?
It was helped by our vet doing all the paperwork for me, but calling The Insurance Emporium was easy and the person I spoke to was helpful, which was a relief because all you want is for your dog to get better.
When speaking to staff, how did you find this experience?
When I called, I felt The Insurance Emporium understood the anxiety that comes when your pet is injured and needs urgent attention, so it was one less thing to worry about.
A quote on why you’d recommend The Insurance Emporium:
As a new customer the policy suited my budget and access to speaking to staff was easy. Fortunately, the veterinary practice took a lot of the admin off my plate and things went smoothly.
Here at The Insurance Emporium, we have a range of pet insurance policies including dog, and senior dog. Take a look and get a free, no-strings quote today!
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