Here at The Insurance Emporium, our hard work has been getting a lot of attention lately! We’ve received a lot of award nominations, but we’ve also been winning! Read on to find out more about our latest successes, as well as what we’ve been doing to celebrate!


First off the list is our recent 5 Star Rating from Defaqto, who have judged selected pet and equine policies* from The Insurance Emporium worthy of the achievement. Defaqto are an unbiased financial information service who compare products from across the market. Their ratings are based upon quality and comprehensiveness, helping consumers and financial companies make informed choices and decisions about their products.


Moneyfacts offer independent comparisons and evaluations of financial products from UK-wide offerings. The newest addition to our range of successes this year, Moneyfacts have awarded our pet insurance policies^ 5 Star Ratings! Ratings such as these help consumers assess the merit of a product when looking for insurance.

Yorkshire Financial Awards

We’ve already posted about this one, but we’re still so overjoyed that we’re mentioning it again! February saw us given the title of Best Insurer in Yorkshire at the inaugural Yorkshire Financial Awards. Our team attended the glitzy ceremony at the Royal Armouries in Leeds to receive the award, and had an amazing time in the process! This came as the result of our work in putting our policyholders at the forefront of everything we do, so we were delighted to be recognised!

Feefo and Trustpilot

Our policyholders seem to think we’re doing well too! We’ve received a Trusted Service Award for 2019 from Feefo and a score of 9 out of 10 for customer service from Trustpilot. Both companies provide reviews and ratings based on genuine customer feedback and satisfaction. Their ratings reflect our ongoing commitment to making the customer journey as stress free as possible.


We couldn’t let our recent success go unnoticed, so we’ve been celebrating here at The Insurance Emporium HQ. We had a special cake made for the occasion, as well as doughnuts aplenty! And the office was decked out with glitzy balloons! Every member of staff also received a personal thank you from our Chief Executive Officer and Chief Operations Officer for all their hard work. Nothing that we’ve achieved recently could ever have happened if it wasn’t for our fantastic team!

Our recent triumphs have only served to motivate us further! We’re always striving to become better, providing greater service to all of our customers. If you’d like to find out more about any of our policies, from pet to caravan, or horse to wedding, head to The Insurance Emporium today to see if we can help to protect your passions!

* 5 Star Defaqto Rating applies to The Insurance Emporium’s Lifetime Gold Pet and Equine Insurance.

^ Moneyfacts 5 Star Rating applies to The Insurance Emporium’s Pet Insurance.

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