Awards, Ratings and Shortlists – 2020 has been a big year for us

2020 has been a momentous year for many companies in the wake of COVID.  Business continuity and customer care have never been more important.  During these unparalleled times, we have kept a steady hand on the wheel and have been busy working as normal in the background.

Our business continuity plan was already in place in case of unforeseen circumstances such as lockdown.  Given this extraordinary backdrop, we are particularly pleased to share our positive news on the raft of accolades we have received so far this year.

Awards, Awards, Awards

We received the following five awards during the first half of 2020:

  • Pet Insurance Provider of the Year (MoneyFacts Awards 2020)
  • Highly commended: Best Claims Service (MoneyFacts Awards 2020)
  • Best Direct Pet Insurance Provider 2019 (
  • Best Insurer (Yorkshire Financial Awards 2020)
  • Customer Service Team of the Year (Yorkshire Financial Awards 2020)

We also made it onto these shortlists

We were shortlisted for the following awards, with the winners being announced later this year:

  • Specialist Insurer of the Year (British Insurance Awards 2020)
  • Best Pet Insurance Provider (Insurance Choice Awards 2020)
  • Best Caravan Cover Provider (Insurance Choice Awards 2020)
  • Best Student Insurance Provider (Insurance Choice Awards 2020)


The Insurance Choice Awards winners are chosen though customer voting, and there is a prize draw of £1000 for one lucky voter drawn at random – please feel free to vote for us in the Pet, Caravan and Student insurance categories, if you would like to.  See

We also received some great ratings from you and from industry experts

Our ratings so far in 2020 are as follows:

  • DEFAQTO* top 5-star rating for selected Pet and Equine Insurance products, for the second year in a row
  • FEEFO^ Gold Trusted Service Winner accreditation for 2020
  • TRUSTPILOT current score of 4.6 out of 5
  • MONEYFACTS 5-Star Rating for Pet Insurance products

The Insurance Emporium’s Chief Executive Officer, Francis Martin, said:

 “Our customers have always been at the heart of everything we do.  Our efforts are focused on making sure that insurance is made as easy, flexible and as stress-free as possible for all our customers.  Judging by the accolades we have received so far this year, I am proud to say that we seem to be getting it right.  Receiving this recognition from our customers and industry experts will certainly motivate all our friendly, well-trained Yorkshire-based professional team to continue to reach even higher. 

If you have any questions on any of our products or policies, please don’t hesitate to call our friendly and well-trained Customer Contact team on 03300 244 005.”

* DEFAQTO gave their top 5-star rating for selected Pet and Equine Insurance products (Lifetime Gold Pet Insurance and Horse Insurance, for 01/02/2020 to 31/01/2021) 

^ FEEFO rating was based on the number of five-star reviews left by satisfied customers

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