At The Insurance Emporium, we like to think that we go out of our way to give our customers the best service, but we know that we can’t always get every single thing right. If anything does go wrong we want to get it cleared up as easily and efficiently as possible.
Should you have a complaint about any aspect of our service, just follow our simple 3 step process and we can try to sort it out for you.
- Get in touch with us by email on firstname.lastname@example.org or send a letter addressed to the Chief Executive Officer to;
The Insurance Emporium
Thorpe Underwood Hall
- We’ll get back to you within 3 days of receipt to let you know that we’ve got your complaint.
- After that, we have 8 weeks to either resolve your issue or give you a final decision.
In the event that you’re still not satisfied with our resolution or decision, you can take your complaint to the Financial Ombudsman Service. Please note, you must do this within six months of the date of the Chief Executive Officer’s final response.
Financial Ombudsman Service
Tel: 0800 023 4567 or 0300 123 9123